I just bought two lamps for my night stands and wow, what a selection. At first I was a little bit overwhelmed, but the sales people were great and helped me find the perfect lighting for my newly furnished bedroom. I'm sending my friends and family to shop there!
Read more at sanfrancisco.citysearch.com
kylealewis
kylealewis
Fri Apr 18, 2008
Poor customer service!
Be 100% sure of what you buy here, if they will take a return it comes with a re-stocking fee. There are no returns on custom orders, that's if you even know if your item is a custom order, which we were not told and was not printed on our receipt!!!
Read more at sanfrancisco.citysearch.com
I just bought two lamps for my night stands and wow, what a selection. At first I was a little bit overwhelmed, but the sales people were great and helped me find the perfect lighting for my newly furnished bedroom. I'm sending my friends and family to shop there!
These people have to work on their customer service skills.
These people have to work on their customer service skills. They act as if they're the last store in the Bay Area selling this stuff, well they're sadly mistaken! I walked completely around the showroom three times until someone finally decided to ask if I needed any help. I looked through their catalogs (over 45 minutes) and was assured there wouldn't be any problems with the set of fixtures I chose until I got a call the next day saying "oops, those are discountinued." Well, thanks a lot for wasting my time.
Be 100% sure of what you buy here, if they will take a return it comes with a re-stocking fee. There are no returns on custom orders, that's if you even know if your item is a custom order, which we were not told and was not printed on our receipt!!!
The sconces they have in their store are very beautiful anad artistic. The glass they use if durible although the effect looks delicate. I recommend looking at their choices on-line.
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